Packing, handling and shipping

All works will be packaged securely and sent with Australia Post Tracked shipping where available. The cost of shipping is included in the price of the item unless otherwise stated. Alternatively collection of works may be able to be organised, please contact silasinglesart@pm.me for more information. All payments will be handled through Stripe.

Returns & Refunds Policy

This policy explains when you can return an item and what happens after you request a return.

Australian Consumer Law

Paintings, Prints, Stickers, Crafts or other purchases from the artist come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, not as described, or doesn’t do what it’s supposed to do, you may be entitled to a remedy under the Australian Consumer Law, such as a repair, replacement, or refund (depending on the circumstances).

Change of mind returns

If you change your mind, the artist will accept returns within 15 days of delivery, provided that:

• the item you purchased is unused and in original condition,
• the item is returned with original packaging, tags and accessories (where relevant), and
• you provide truthful proof of purchase, not edited, altered or fraudulent in nature.

Items not eligible for change of mind returns

The artist will not accept change-of-mind returns for:

• sale or clearance items (unless required by the ACL), and
• commissioned artworks, prints, stickers or other products sold to any customer.

Return shipping

If you are returning an item due to a fault or an issue covered by the Australian Consumer Law, we will cover reasonable return shipping costs where required under the ACL. If you are returning an item due to change of mind, you are responsible for all return shipping costs unless we state otherwise.

How to request a return

To request a return, please contact us at silasinglesart@pm.me with:

• your name, and order number if applicable,
• details and images of the item(s) you want to return, and
• the reason for your return (and photos if the item is faulty or damaged).

This is to prevent scamming and fraudulent return/refund claims.

Processing times

Once the artist has received and inspected your return, they will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Disclaimer: The more time a product/purchase from Silas Ingles Art spends in transit, the more likely the product is to become damaged and therefore the request for refund deemed non-acceptable. Please be aware of this risk before seeking to return any items. Returning items in insufficient packaging resulting in damage to the product during transit will not be accepted and no refund will be processed.

Questions

If you have questions about returns or refunds, contact the artist at silasinglesart@pm.me.